Gold Seal
The Gold Seal Maintenance program includes the benefits outlined below.
For additional information call 1-877-446-5373 or email goldseal@westcon.com.
24-Hour Technical Support
The Gold Seal Technical Support Center provides unlimited 24-hour remote support Monday through Sunday. The Gold Seal Support Center is staffed by experienced and dedicated technical professionals between the hours of 7:00AM to 6:30PM Central. After-hours calls are routed to voicemail and technical support personnel are immediately paged. |
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The Gold Seal Technical Support Center assists with all customer questions, including the use or application of the videoconferencing/audio conferencing system, system connectivity issues, remote diagnostics, and troubleshooting. GoldSeal's certified customer support engineers will provide trouble isolation and resolution through diagnostics and the performance of fault isolation procedures.
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Next Business Day Replacement
The Gold Seal Technical Support Center provides Next Business Day Replacement of covered videoconferencing/ audio conferencing equipment on calls prior to 3:00 PM Central. Equipment is shipped next business day at no cost to the customer. A return ground-ship label is included with the replacement equipment at no cost to the customer. International Gold Seal delivery schedules are dependent on the countries delivery infrastructure and availability, with every effort to provide Next Business Day Replacement.
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Critical Spare Components
The Gold Seal Support Center inventories critical spare components of standard manufacturer's equipment to support the customer's videoconferencing/audioconferencing equipment. Critical components are components deemed necessary to ensure minimal down-time and allow the ability to effectively conference.
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Unlimited Training
Our experienced training professionals provide extensive customer training throughout the coverage period.
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24-Hour Video Test Facility
The Gold Seal Support Center Test Facility is available to customers 24 hours a day. This facility allows you to test equipment at your convenience.
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Polycom Software Updates and Upgrades
All Polycom software updates and upgrades for covered systems are free of charge. |
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Access Polycom's Knowledge Base.
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GoldSeal contact information:
Telephone: (877) 446-5373 Toll Free
(630) 598-1150 (384kbps - ISDN)
66.244.181.76 (H.323 up to 1MB)
goldseal@westcon.com |
GoldSeal Training contact information:
(630) 388-0491
jennifer.johnson@westcon.com
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